Dec
Contract: Fixed Term – 1 year (extension expected but subject to funding)
Hours: 30-35 Hours per week
Salary: £30,284 pro rata
Regular Place of Work: Home working – with regular travel to Craiglockhart office & across the central belt.
Reporting to: Head of Fundraising
About the Role:
You will play an important role within our fundraising team, helping to build relationships and increase income, in a pivotal year for the charity, as we enter our 30th anniversary year! The role will offer significant scope for development, giving you the opportunity to grow your skillset in a supportive, ambitious, and high-performing team.
This is a meaningful and varied role focused on building strong relationships with local communities, individuals, volunteers, and corporations across Scotland. You will work with members of the fundraising team to create and deliver a gold-standard stewardship experience for donors and fundraisers who support Held In Our Hearts, being actively involved across the cycle of a relationship before, during and after a gift or activity.
You will work with fundraising colleagues to develop and lead on creative, impactful, and engaging fundraising activities that empower supporters and ensure sustainable income for our services.
We are seeking someone with warmth, empathy, initiative, and energy – someone who thrives on connecting with people, meeting targets, and inspiring individuals and communities to make a difference.
This role requires travel across Scotland, including to our Craiglockhart Office, and to attend events and engagement opportunities, this will also result in some weekend and evening work, for which time off in lieu will be given.
About the Charity:
Held In Our Hearts is a Scottish charity with over 40 years of experience providing baby loss counselling and support to families in the community. Our mission is to ensure that no one is alone after the loss of a pregnancy, baby or infant. We do this by providing free, specialist, trauma-informed, early-intervention Hospital to Home support, specialist counselling and long-term peer support.
Baby loss is an incredibly isolating experience; families often feel overwhelmed and alone in their grief, and struggle to find others who understand. Our trained peer supporters are all bereaved parents themselves, so they can support families from a place of shared experience, understanding and true empathy.
With Held In Our Hearts’ support, families can build resilience and adjust to life after loss, so much so that they can begin to socialise again, communicate openly about their grief and return to daily routines. From the earliest days of loss to the months and years that follow, we walk alongside families with empathy, connection, and love.
Our mission is to ensure no one in Scotland faces baby loss alone. Our work is rooted by our values of empathy, connection and love. If you share these values and believe in our mission, this could be a role where you make a meaningful difference every day.
What you’ll do
Donor Stewardship:
- Lead on the charity’s approach to thanking and recognition of our donors.
- Develop high quality and bespoke impact reports, newsletters and communications for supporters to convey the impact of their support, bringing them closer to the cause.
- Develop other key stewardship touchpoints and engagement opportunities for supporters, while remaining aware of different levels of giving.
- Work proactively in identifying potential stewardship opportunities, sharing ideas and suggestions with members of the team.
Community & Corporate Engagement
- Build strong, trusting relationships with individuals, organisations, community groups and volunteers.
- Lead in the designing and delivery of a high-quality events programme aligned with audience interests.
- Work with our Corporate Fundraiser and Partnerships & Philanthropy Fundraiser to develop stewardship plans for corporate partners and major donors.
Collaboration & Content Development
- Act as a subject matter expert on all donor relations and stewardship delivery queries.
- Work collaboratively with colleagues across the organisation to collate information and content to support donor communications and income generation.
- Contribute to integrated fundraising and communications planning.
Monitoring & Continuous Improvement
- Track, evaluate and report on stewardship activity, identifying trends, opportunities and areas for improvement.
- Ensure all supporter data is accurately recorded on the CRM and in line with GDPR requirements.
- Maintain awareness of sector developments, fundraising regulations and best practice
What you’ll bring
Essential Criteria:
- Proven ability to build trusting relationships with individuals and community groups. Experience of providing excellent donor or partner stewardship within a fundraising environment or equivalent.
- Exceptional written communication, attention-to-detail and proofreading skills, as well as a talent for storytelling and public speaking.
- Confidence using social media and digital tools to promote campaigns and stewardship journeys.
- Experience using databases or CRM systems
- Understanding of and sensitivity to the experiences of bereaved families
- Ability to work independently, with initiative, and flexibly (some evening/weekend work)
- Strong project management skills, with a proven ability to manage multiple projects and deadlines, as well as act flexibly.
- An understanding of fundraising and stewardship regulations and trends.
- Willingness to keep abreast of sector developments and to engage with peers across the sector to help inform our delivery
- Driving licence and access to a vehicle
Desirable Criteria:
- Knowledge of the Scottish charity or third sector landscape
- Fundraising qualifications or relevant training
- Understanding of bereavement services trauma-informed work
What you’ll gain
- Immediate entry to the company’s group life assurance benefit scheme of 4 x your basic annual salary.
- Employee Assistance Programme
- Following 3 months’ service, you will (subject to eligibility) be entitled to opt into the company pension scheme. The company will pay a contribution of 3% of your salary. You may be required to make a personal contribution, as required under auto-enrolment legislation, which will be deducted from your salary.
- Flexible working available.
- Public holidays not given, but extended holidays gifted over Christmas and New Year
- 35 days of annual leave pro rata
GDPR & Equal Access Information
- If you apply for this role, we would like to keep this data until our open role is filled. We cannot estimate the exact time period, but we will consider this period over when a candidate accepts our job offer for the position for which we are considering you. When that period is over, we will either delete your data or inform you that we will keep it in our database for future roles.
- Here’s a link to our privacy policy – https://heldinourhearts.org.uk/privacy-policy/ In this policy, you will find information about our compliance with GDPR. You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data.
- You have the right to lodge a complaint about the way we handle your data, and you can contact us on info@heldinourhearts.org.uk or on 0131 622 6263 for more information or concerns.
- Alternatively, you can make contact with the Information Commissioner’s Office (ICO), which is the independent regulatory authority who exist to uphold information rights in the UK. For more information, visit their website or call their helpline on 0303 123 1113.
To apply, please send you CV and Cover Letter to ourHead of Fundraising, Christina Laird:
christina@heldinourhearts.org.uk
Closing Date: Monday 19th January 2026, 12.00noon
Interviews: Week Commencing 26th January 2026
